FAQ

FREQUENTLY ASKED QUESTIONS

SHIPPING:

BASIC SHIPPING RATES -

FREE shipping for all orders shipped to a U.S. address!

$11.99 CANADA FLAT RATE shipping for 1-3 shirts!

$22.99 WORLDWIDE FLAT RATE shipping for 1-3 shirts!

HOW SAFE IS MY CREDIT/DEBIT CARD INFO?
All payments made to NEPA TEES are handled by either PayPal or Stripe direct checkout payment services. PayPal and Stripe use the highest security available on the web.
NEPA TEES cannot see your credit/debit card information, only your shipping address is sent to NEPA TEES once your payment has been processed.

WHAT SHIPPING METHOD DO YOU USE?
NEPA TEES uses the United States Postal Services (USPS) to ship all orders.

*Customs fees on orders outside of the United States:
Some countries enforce customs fees for products shipped into their boarders. You, as the buyer, are responsible for any and all customs fees assessed to your order. Please do not ask NEPA TEES to ship your package as a gift to get around these fees.

WHEN WILL MY ORDER ARRIVE?
Orders are printed as orders are placed and usually take 1-2 days to be printed depending on the amount of orders placed that day or week. Shipping usually takes 3-5 business days if shipped to a US address. Shipping overseas can take from 7 days to 3 weeks depending on where you live.

*Returns:
If there is a defect or mistake in the printing process with your order once you receive it you can return the items within 10 days of receiving your order, as long the item HAS NOT been washed or altered. Please message before you return the item.

NEPA TEES can exchange items if the size you ordered does not fit as long as the shirt is not damaged, not stained and does not smell.

Use the CONTACT option and ask for the return address before sending any returns.

I REALLY WANT THAT ITEM BUT IT IS OUT OF STOCK IN MY SIZE.
Normally out of stock items will be periodically restocked, unless that item is no longer being printed. Send us a message and we will do our best to let you know when a item is being restocked.

If you have any questions other than the above, please use the CONTACT option.

Thank You :) Joe